Enhancing Users' Continuance Intention to E-Government Portals: An Empirical Study

Based on IS Continuance Model, IS Success Model, and the studies of e-government portal service quality, this paper constructs an adoption model of e-government portals from individual users' perspective. Structural equation modeling technique is used to identify factors that influencing users' continuance intention to e-government portals. The results show that: (1) user satisfaction and perceived usefulness are the important antecedents of user continuance intention; (2) the four dimensions of service quality influence user continuance intention via user satisfaction or perceived useful.